Who
We
Are

Engage Business Media is the parent company to the Engage Customer, Engage Employee, Engage CX Marketing and Engage CX Sales portfolio of online communities, each organising industry recognised live events and digital media. These communities are supported by the Engage Awards, launched in 2016, which are the only awards to celebrate the importance of Human Experience in Customer and Employee Engagement. In 2022 we will also be launching the greatly anticipated Experiential Awards, to shine a light on CX Marketing and Sales Engagement excellence.

We live and breathe our belief than organisations need to be where their customers are – that is what sits at the very heart of Human Experience. By adopting a more holistic view of customers, both internal and external, and delivering a consistent and appropriate service across all channels; offline, online, social and mobile, these customers become more than data or statistics, they become actual human beings driven by emotion. Emotion plays a key role in Human Experience and decision making and put simply, if your brand makes a person feel a strong, positive and above all, personal connection, they will want to engage.

We are in the enviable position of successfully attracting many C-level, Heads and Senior Director professionals responsible for strategic planning and implementation to our events and media activities. Historically these have been mainly London venue-based and in more recent times have incorporated a virtual streaming element, which has given us the ability to diversify our case study content while also removing the geographical challenges around attracting new audiences and increasing the reach of each event.

2020 saw the launch of the ‘Live Newsroom Studio’ format, enabling us to effectively and efficiently run a pure virtual format. Based on the success and demand for this format, we perceive many of our future events remaining online or moving to a ‘hybrid’ model, providing the benefits of virtual as well as the much loved and missed ‘in person’ element.

We are extremely proud of the audiences we attract at our live paid-for events, both venue-based and virtual. Time is more valuable than ever for these key industry professionals so there has to be a compelling case for them to attend. These are the budget holders that are on an ongoing quest to continue to transform and drive their businesses forward, often through implementing new technology and disruptive new ways to guarantee they keep ahead of the competition, and most importantly to ensure that they keep up with the forever increasing speed of change. Our conferences enjoy 30% annual year-on-year growth and are industry-recognised leading events within their sector.

We pride ourselves on showcasing thought-provoking and implementable ‘how-to’ content and our case study driven conferences demonstrate current, successful real-world examples of overcoming the latest industry challenges, with a particular focus on how Human Experience can elevate a brand and the relationship it has with their customers.

We attract presenters from world-class, heavy-hitting brands including Amazon, Barclays, BBC, Google, John Lewis, Mercedes, Liverpool F.C, M&S, Netflix, NHS, Sky and Virgin to name a few and we regularly secure new speakers to the stage before they are seen on the circuit elsewhere.