About us

Since 2009, Engage Business Media (ebm.uk) has helped a global community of over 120,000 leaders in Customer Experience, Human Resources, Marketing, and Sales devise and implement winning strategies that appeal to the emotions, needs and desires of their consumers.

Evaluating the complete digital and physical Human Experience a customer has with a brand highlights what more can be done to turn weaknesses into strengths, make existing strengths even stronger and jump on business and engagement opportunities. Our hugely successful and industry leading face-to-face, virtual and hybrid live events include established conferences now running for more than a decade, spanning from one to four days each and attracting up to 2,000 senior industry professionals. We put customers and employees at the heart of everything we do as we continue to develop the industry-leading events and media that ensure we stay at the forefront of our markets.

our brands

We live and breathe our belief than organisations need to be where their customers are – that is what sits at the very heart of Human Experience. By adopting a more holistic view of customers, both internal and external, and delivering a consistent and appropriate service across all channels; offline, online, social and mobile, these customers become more than data or statistics, they become actual human beings driven by emotion. Emotion plays a key role in Human Experience and decision making and put simply, if your brand makes a person feel a strong, positive and above all, personal connection, they will want to engage.

CE Back 613x204 V2
Engage Customer white

Human experience is everything. No longer are sales made through pressure and ‘hard sales’ tactics but, instead, through focusing the emotions of the customer – the human experience angle. This encompasses the complete experience an individual has with a brand or service through both digital and physical channels.

Employee Back 613x204
Engage Employee white

There is an irrefutable body of evidence proving that organisations with engaged employees have more engaged customers, resulting in long term competitive advantage. There are also cultural and commercial benefits around focusing on employee engagement strategies.

Martech Back 613x204 V2
Engage Logos-04 white

Diving into the challenges and opportunities relating to customer experience (CX). Research shows the marketing function plays an increasingly important role in CX as advances in technology enable greater customer understanding and insight. Research shows 57% of the ‘selling’ has been done before you talk to a customer.

Sales Back 613x204 V2
Engage-Logos-03-white-small

You get better results by retaining your current customers than you do by seeking out new ones. Delivering a seamless and positive Customer Experience starts with the sales representative. The company culture needs to put the Customer at the centre of everything they do. The best CX is built on a deep understanding of the customers.

OUR VALUES

“Our shared values are timeless. They describe the core principles of what we stand for, how we do things and distinguish our culture.”

Champions

It’s about dreaming big and changing the game, we aim high and lead the way, driving initiatives that make us best in its class. When our customers and our employees grow, we grow.

Customers

We make every decision and measure every outcome based on how well we serve our customers. We put the customer at the heart of everything we do. Surpassing expectations, every time.

Happy

It’s nice to be around happy, motivated, and positive people. It’s good for you, for the team, and for our customers. We look for this. Our employees are our most important asset.

Human

Be yourself, bring your own perspective and you’ll belong. Be real, honest, approachable and work together. Relationships deliver results. We are committed to building a encouraging and caring environment.

Ownership

We hold ourselves accountable for outcomes and operate with honesty and integrity. When we see a problem, we move to solve it and don’t pass the buck. We do what we say we’ll do.

Success

Our growth is based on mutual success. We set a high personal bar and create a lasting and positive impact within our industries. When we work hard and stay focused we believe anything is possible.

Trust

Nothing is more important than the trusted relationships we have with everyone. Integrity is the defining quality of our people and work. Strive to do the right thing, act truthfully and honourably.

Our New
Offices

We are excited to announce that our team has moved to a new office, our old office served us well, and we made some great memories there, but we couldn’t be more excited about our new space!!

1/7 office
2/7 engage
3/7 Slider image
4/7 IMG_1098
5/7 Slider image
6/7 slider image
7/7 slider image

CONTACT US

If you want to enquire about any of our events or require further information please don’t hesitate to get in touch. We also welcome feedback, let us know if we have helped or alternatively we need to put something right!