Over the past decade, we have helped some of the world's biggest brands engage with their target customers on a deeply emotional level. Our high-profile, industry leading Annual Summits and Industry Awards help assist these brands in moving beyond simple customer provider transactions to foster deeper relationships and closer connections with their brand. These events showcase how joined-up, effective Customer and Employee Engagement strategies can elevate their brands.
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Taking a comprehensive approach to understanding both internal and external customers while delivering consistent service across offline, online, social, and mobile channels transforms abstract data points into meaningful relationships. When brands create authentic, personalised connections, they foster sustained engagement and loyalty.
Our Mantra is that organisations need to be where their customers are. They need to cut across their own internal silos, take a more holistic view of their customers, both internal and external, and deliver a consistent and appropriate service across all channels, offline, online, social and mobile, building a deeper level of engagement
Find Out MoreThere is an irrefutable body of evidence which proves that organisations with engaged employees have more engaged customers and as a result gain long term competitive advantage. The cultural and commercial benefits of organisations taking an holistic view of their employee engagement strategies are proven.
Find Out MoreOrganisations prioritising engagement create positive experiences, building brand loyalty and achieving long term success. A holistic approach recognises that customer interactions, employee satisfaction, sales processes, and marketing efforts collectively contribute to the overall experience.
Find Out MoreOur case study driven conferences have a laser focus on providing success led, implementable case study content
Opportunities include prime speaking packages, turnkey expo solutions, lead generation, executive meetings and more
Presentations from world class brands, Amazon, Google, John Lewis, Mercedes, Netflix, Sky, Virgin, to name a few.
Over the past decade we have organised an extensive series of hugely successful and industry leading face to face live events including our flagship must attend annual Customer and Employee Engagement Summits.
The Engage Awards continue to shine a light on organisational excellence and recognise individuals who have accomplished significant achievements within the fast evolving customer and employee engagement market.
Our dynamic industry recognised websites publish newsletter alerts, studio based webinars, podcasts, research, surveys and more – collectively reaching hundreds of thousands of professionals each month.
We are constantly driven to connect industry professionals and create conversations with new prospects, our market-leading first-party data provides access to high quality audiences and effective lead generations solutions.
Our reputation and consistently reliable results over the last decade have helped forge strong ongoing relationships with some of the world’s largest and most recognised brands and we are delighted to work with them.
The experience of our highly-engaged, senior end-user audiences is of paramount importance to us and we are extremely proud of the trust they put in us to help to further educate them with examples of excellence and best practice.
They describe the core principles of what we stand for, how we do things and distinguish our culture. Like all great places to work, our employees are our most important asset. We aim high and lead the way creating a long lasting and positive impact within our industries, when we work hard and stay focused we believe anything is possible.
We’re committed to our workforce and giving recognition where it’s due.
Nicholas Rust - Managing Director
It’s about dreaming big and changing the game, we aim high and lead the way, driving initiatives that make us best in its class. When our customers and our employees grow, we grow.
We make every decision and measure every outcome based on how well we serve our customers. We put the customer at the heart of everything we do.
It’s nice to be around happy, motivated, and positive people. It’s good for you, for the team, and for our customers. We look for this. Our employees are our most important asset.
Be yourself, bring your own perspective and you’ll belong. Be real, honest, approachable and work together. Relationships deliver results. We are committed to a caring environment.
We hold ourselves accountable for outcomes and operate with honesty and integrity. When we see a problem, we move to solve it and don’t pass the buck. We do what we say we’ll do.
Our growth is based on mutual success. We set a high personal bar and create a positive impact within our industries. When we work hard and stay focused we believe anything is possible.
Nothing is more important than the trusted relationships we have with. Integrity is the defining quality of our people and work. Strive to do the right thing, act truthfully and honourably.
If you want to enquire about any of our events or require further information please don’t hesitate to get in touch.