A new initiative for 2024. We’re all really excited to be working with Charity Challenge, an expeditions-led charity currently working with over 2,000 UK and Irish registered charities.
We are an award-winning, vibrant and fast-growing multiplatform business media and events company who focus on the importance of Human Experience (HX) to drive improved performance and profitability.
Over the past decade we have helped some of the world’s biggest brands engage with their target customers on a deeply emotional level, helping them move from simple customer/provider transactions to a deeper relationship and close connection to their brand. Running successful, industry-recognised live events including Annual Summits, Conferences, Industry Awards and top-level Roundtable Focus Group Workshops, we demonstrate to C-level, Senior Director-level professionals how the Human Experience gained from joined-up effective Customer Experience, Employee Engagement, CX Sales and Marketing strategies can elevate their brands.
With the world relying more than ever on technology and remote communications, our live events have primarily moved from in-person and virtual, to virtual and hybrid models. Our online digital audiences are growing at a rapid rate, attracting substantial traffic and unique visitors per month, making them indispensable resources of information within the industry.
Human experience is everything. No longer are sales made through pressure and ‘hard sales’ tactics but, instead, through focusing the emotions of the customer – the human experience angle. This encompasses the complete experience an individual has with a brand or service through both digital and physical channels.
There is an irrefutable body of evidence proving that organisations with engaged employees have more engaged customers, resulting in long term competitive advantage. There are also cultural and commercial benefits around focusing on employee engagement strategies.
Diving into the challenges and opportunities relating to customer experience (CX). Research shows the marketing function plays an increasingly important role in CX as advances in technology enable greater customer understanding and insight. Research shows 57% of the ‘selling’ has been done before you talk to a customer.
You get better results by retaining your current customers than you do by seeking out new ones. Delivering a seamless and positive Customer Experience starts with the sales representative. The company culture needs to put the Customer at the centre of everything they do. The best CX is built on a deep understanding of the customers.
Our events and media are demonstrable platforms for thought leadership, business development, lead generation, and brand awareness. Our reputation and consistently reliable results over the last decade have helped forge strong ongoing relationships with some of the world’s largest and most recognised brands and we are delighted to work with them.
The experience of our highly-engaged, senior end-user audiences is of paramount importance to us and we are extremely proud of the trust they put in us to help to further educate them with examples of excellence and best practice.
It has been announced we are the winners of the ‘Best Development of an Existing Conference’ category in the prestigious Conference Awards. The award has been allocated to the Employee Engagement Summit after 2019 saw a complete overhaul of the event which resulted in a 150%
Our Shared Values are timeless.
They describe the core principles of what we stand for, how we do things and distinguish our culture. Like all great places to work, our employees are our most important asset. We aim high and lead the way creating a long lasting and positive impact within our industries, when we work hard and stay focused we believe anything is possible.
We’re committed to our workforce and giving recognition where it’s due.
Working with a group of high performing, talented and motivated professionals reminds me every day why I love working at EBM, there is a genuine passion for putting customers and employees first with companywide obsession for delivering excellence in everything we do
I can’t commend you enough on the quality of speakers. Excellent as ever. Great venue which is central and easy to get to. A fabulous opportunity to learn and exchange ideas with diverse companies, I found it inspired me to bring about changes in my organisation
The event was an enjoyable learning experience that celebrates Customer Engagement through people and technology, thanks to the conference, I felt more confident and encouraged after the day about implementing customer strategy into my work