Beyond Listings: Rightmove’s Journey in Customer and Colleague Engagement
Customer Engagement Examples of Excellence Podcast
In this episode, we meet Jim Scott, Managing Director of Lettings at Rightmove. Jim shares how his diverse business experiences across various companies have been instrumental in preparing him for his current role.
He discusses the significant impact technology has had on the property sector, as in many other industries, particularly in meeting the rise in customer expectations and improving information flow between prospective tenants, agencies, and landlords.
Jim also highlights Rightmove’s strong focus on customer experience and colleague engagement, a commitment that has helped the company become a leading platform for property market interactions. He explains that communication and trust, supported by the shared values of his colleagues, are key to this success.
Looking ahead, he believes that, despite challenges in supply and demand, the rental market will remain vibrant. Rightmove’s investments in people and technology will continue to deliver value for all stakeholders.
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