Customer Engagement Examples of Excellence Podcast

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Engage Customer podcast brings you the hot topics and tips in the customer engagement industry. Hear from a range of industry leading brands, including Facebook, IKEA, Nespresso, LinkedIn & more, as they share their journeys, success stories and future plans that you can implement into your business.

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Beyond Listings: Rightmove’s Journey in Customer and Colleague Engagement

32 min 27 sec

In this episode, we meet Jim Scott, Managing Director of Lettings at Rightmove. Jim shares how his diverse business experiences across various companies have been instrumental in preparing him for his current role. He discusses the significant impact technology has had on the property sector, as in many other industries, particularly in meeting the rise in customer expectations and improving information flow between prospective tenants, agencies, and landlords. Jim also highlights Rightmove’s strong focus on customer experience and colleague engagement, a commitment that has helped the company become a leading platform for property market interactions. He explains that communication and trust, supported by the shared values of his colleagues, are key to this success. Looking ahead, he believes that, despite challenges in supply and demand, the rental market will remain vibrant. Rightmove’s investments in people and technology will continue to deliver value for all stakeholders.

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